JUOZAS RIMKUS HOW I HELP
Check my business

Business Performance Check

One problem. One focused investigation. One clear next move.

Something in the business is taking too much time, losing customers, reducing margin or creating unnecessary complexity. We start with one specific problem and investigate what is actually happening before recommending what to change.

Check my business

Founding pilot: €590 · One defined business problem · Scope confirmed before paid work begins.

01 / Start where it hurts

Which one sounds like your business?

One service, four ways in. Bring the problem you recognise.

Customers & sales

Customers are coming. But something is not converting.

  • People enquire but do not book.
  • Customers ask for prices and disappear.
  • Marketing generates attention but not enough sales.
  • People book once but do not return.
  • Staff reply differently depending on who answers.
  • Leads get lost between Instagram, WhatsApp, phone and booking software.

The problem may not be “more marketing”. It may be what happens after the customer arrives.

Check my customer flow →
Profit & pricing

Busy does not always mean profitable.

  • Revenue looks healthy but there is not enough money left.
  • Your most popular service may not be your best use of capacity.
  • Discounts are filling the calendar but hurting margin.
  • A cheap supplier creates rework or delays.
  • Some customers are profitable; others create hidden workload.
  • Your prices grew, but costs grew faster.

More revenue is useful only when the economics behind it also work.

Check my profit logic →
Owner time & team

The business has employees. Why does everything still come back to you?

  • Staff ask you the same questions every day.
  • Refunds, discounts or complaints always need your approval.
  • You still make the schedule yourself.
  • Supplier decisions wait for you.
  • Nobody knows what to do when something unusual happens.
  • You cannot take three days off without checking your phone.

Sometimes the problem is not staffing. It is how decisions, responsibility and information move through the business.

Check where I’m still the bottleneck →
Systems & AI

You have more tools. Why do you have more work?

  • Booking software, WhatsApp, spreadsheets and email do not talk to each other.
  • Staff enter the same information twice.
  • Reports exist but nobody uses them to make a decision.
  • You are considering AI but do not know where it would genuinely help.
  • You pay for software features your team does not use.
  • Automation removed one task but created three exceptions.

The right answer may be AI. It may also be fixing the system you already have.

Check my systems →
Check my business Founding pilot €590 · one defined business problem · fit confirmed before you pay.

02 / Where it hides

The problem you see is not always the problem you have.

You think

“We need more customers.”

It may actually be

Enough people already enquire — too many disappear before buying or booking.

You think

“We need another employee.”

It may actually be

Too many decisions still require the owner.

You think

“We need better marketing.”

It may actually be

The offer, response process or follow-up is weak.

You think

“We need new software.”

It may actually be

The current system already has the function, but nobody uses it correctly.

You think

“Our best-selling service is our best service.”

It may actually be

It produces high revenue but poor contribution per staff hour.

You think

“We are ready for location number two.”

It may actually be

The first location still depends too heavily on the owner to be safely replicated.

You think

“We have great reviews, so customers are loyal.”

It may actually be

Review scores are strong, but repeat behaviour or rebooking is weak.

None of these is a universal truth. Each is worth checking. That is why I start with the evidence before recommending the fix.

03 / How I think

Three worked examples

Illustrative business scenarios, not client results. They exist to show how the reasoning works.

Illustrative business scenario · not a client result

More marketing — or a leaking customer journey?

100Enquiries
76Replied to24 never answered properly
44Bookings32 more lost here
38Completed appointments6 did not show

These numbers are illustrative only. Not a client case, not a benchmark, not an industry average.

Where would you spend the next €1,000?

More advertising? Or first understand why 56 enquiries never became appointments?

Before increasing acquisition spend, I would check:

  • response time;
  • available appointment slots;
  • price objections;
  • booking friction;
  • channel handoffs;
  • follow-up.

The visible problem may be “not enough customers”. The real opportunity may be inside the process you already paid to create.

Simplified illustration · not a client result

A higher price does not always mean better capacity.

Service A€8590 minutes
€56.67 revenue per service hour
Service B€6545 minutes
€86.67 revenue per service hour

Revenue per service hour is not profit and not contribution margin. It is a simplified illustration to show why ticket price alone cannot answer the question.

Which service is actually better for the business?

Ticket price alone cannot answer that. I would also want to know:

  • variable costs;
  • staff skill requirements;
  • demand;
  • rebooking;
  • cancellations;
  • contribution margin;
  • what else that time slot could earn.

A best seller is not automatically the best business.

Illustrative business scenario · not a client result

You hired people. You are still the system.

  • Five employees.
  • Discounts need the owner.
  • Complaints need the owner.
  • Supplier exceptions need the owner.
  • Schedule changes need the owner.
  • Refunds need the owner.

Is this a staffing problem — or a decision-system problem?

Before hiring again, I would map:

  • which decisions reach the owner;
  • why they reach the owner;
  • what information staff are missing;
  • which decisions can be delegated safely;
  • which require rules, approvals or better tools.

The goal is not to remove the owner from the business. It is to stop making the owner the answer to every small exception.

Check my business Founding pilot €590 · one defined business problem · fit confirmed before you pay.

04 / What is included

A bounded process, not a document you buy

Five steps. You are buying clarity, one decision, the money you do not spend on the wrong thing, and a next move.

  1. 01
    Owner intake

    A focused conversation to understand the problem, the current process, the context and what you have already tried.

  2. 02
    Evidence review

    I review only the evidence relevant to the agreed problem. That may be booking information, enquiries, basic sales records, pricing, workflow, existing software, the customer journey or staff handoffs.

  3. 03
    Business Performance Brief

    A concise written decision brief: what appears to be happening, the likely bottleneck, what remains uncertain, what I would not spend money on yet, the one move I would make first, and what to measure next.

  4. 04
    Results walkthrough

    A short conversation to walk through the recommendation and answer the essential clarification questions.

  5. 05
    Next-scope option

    If implementation is justified, you get a separate implementation scope and estimate. Optional, and priced separately.

05 / What you actually receive

Your Business Performance Brief

A short written decision document. Not a slide deck, not a 60-page audit. Below is the exact structure, with example content.

Business Performance Brief Sample report · illustrative example · not a client result
01

What is happening

Example: Between January and March, 312 enquiries arrived across three channels. 71 % received a reply. Reply time varied from four minutes to two days depending on who was working.

02

The likely bottleneck

Example: Enquiries arriving outside opening hours are the weakest point. They are answered the next working day, and that group books at roughly half the rate of enquiries answered the same hour. Confidence: moderate — the pattern is consistent, but three months is a short window.

03

What we still do not know

Example: Whether the late replies lose the customer, or whether evening enquirers were less serious to begin with. Two weeks of tagged enquiries would settle it.

04

What I would not spend money on yet

Example: More paid advertising, a new booking system, and the loyalty app under consideration. None of them addresses the point where customers are currently being lost.

05

The one move I would make first

Example: A written same-evening reply routine for enquiries arriving after closing, using the tool you already pay for. One person owns it. Two weeks, no new software.

06

What to measure next

Example: Share of enquiries answered within two hours · booking rate for evening enquiries · no-show rate, to make sure faster replies are not simply filling the calendar with weaker bookings.

07

Implementation option

Example: If you want help doing it: suggested scope, the steps involved and an estimate of the work. Optional. You can also implement it yourself or with your team.

The example content above is invented to show the structure. It does not describe any real business, client or result.

Check my business Founding pilot €590 · one defined business problem · fit confirmed before you pay.

06 / Where I look

What I would check first

Customer flow

Where people enter, where they wait, where they disappear.

Capacity

What is actually using staff time and available slots.

Pricing & mix

Which services create revenue, contribution and workload.

Owner dependence

Which decisions still require one person.

Tools & data

What already exists, what is duplicated and what nobody uses.

Repeat business

What happens after the first transaction.

Not every business needs all six. We start with the one connected to the problem you brought.

07 / What this is not

This is not another business motivation session.

It is not
  • a generic list of 25 ideas;
  • a sales pitch for one software vendor;
  • “AI transformation” because AI is fashionable;
  • a fake success score;
  • a promise that one change will make the business successful.
It is
One problem+ the relevant evidence+ one prioritised decision+ a way to check what happened next

The point is not to produce more recommendations. The point is to make one better decision.

08 / Fit

Is this a good fit for your business?

Yes, if
  • you own or run a physical or local business;
  • there is one problem you want to understand properly;
  • you can share basic information about how the process works;
  • you are willing to change something if the evidence supports it;
  • you want a practical decision, not a 60-page consulting deck.
Probably not, if
  • you want guaranteed revenue or profit;
  • you need regulated legal, tax, medical or safety advice;
  • you want someone to tell you that every problem needs AI;
  • nobody in the business can implement a change;
  • you want a complete transformation of the whole company for €590.
Check my business Founding pilot €590 · one defined business problem · fit confirmed before you pay.

09 / Questions

Before you ask

10 / Price

Founding pilot: €590

One defined business problem. Scope confirmed before paid work begins. Implementation is not included and is scoped separately if you want it.

Typical delivery

Within 5 business days after the agreed information is available.

The exact delivery date is confirmed before paid work begins.

Before you pay

I first review whether the problem appears suitable for a focused Business Performance Check. If I do not believe there is a useful problem I can responsibly investigate within this scope, I will not recommend the paid Check.

This is not a money-back guarantee. It is a fit gate.

Check my business

This starts with an enquiry. We confirm fit, scope, price and timing before any paid work begins. No guaranteed outcome.

11 / Enquiry

Tell me what is happening

One problem, in your own words. I read every enquiry personally.

Request a Business Performance Check. This starts with an enquiry, not an automatic purchase. We confirm the problem, scope, price and timing before work begins.

Please enter your name.

Please enter the name of the business.

Please enter a valid email address.

Please choose the closest business type.

Please enter the country.

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What happens now, and what would you like to work better?

Please describe the problem in a few sentences (at least 20 characters).

Please do not send passwords, payment details, customer names, health information or confidential files here. If records are needed, we will agree on a suitable way to share them.

I use these details only to respond to this enquiry. No newsletter, no marketing list, nothing published. See the privacy notice for what is processed and for how long.